Frequently Asked Questions and Answers
How Do You Dry The Dogs?
Every dog is hand dried with a high velocity dryer or fluff dryer. In the event that your pet does not tolerate the dryers, we will not further stress them, and allow them to air dry after thoroughly towel drying them.
We never use cage dryers.
How Long Does It Take? Can I Stay?
We typically allow for a 3 hour appointment window. Your groomer will tell you if it is expected to take longer or shorter. Times are always approximate.
If the appointment is scheduled ahead of time, as an express service, you may stay during your appointment. This service will cost an additional $15. Your pet will be worked straight through and are typically ready in 1 – 2 hours.
How Do I Make An Appointment?
The best way to make an appointment is to give us a call at (434)- 823- 7002.
Facebook messages and email are checked daily, however appointment times often fill up through calls before we can respond.
Can I Schedule In Advance?
YES! In fact, we highly encourage re-booking at checkout to ensure that you are able to maintain your pets grooming schedule and secure the availability of the day and time that you would like.
We also offer a 5% discount for your next visit when you re-book your appointment during checkout, for a 6 week or less time period.
Why Are You Closed On Weekends?
Our team consists of three hardworking members. We will make every effort to work around your schedule, however ensuring time for family is an incredibly important value for our small staff. Thank you for your understanding!